Frequently Asked Questions

Welcome to the Konedi Help Center! Here you will find answers to the most common questions regarding our shipping, returns, and products. If you cannot find what you are looking for, please don’t hesitate to contact us.

1. Shipping & Delivery

Where do you ship?
We currently ship to the contiguous United States (Lower 48 states). Please note: At this time, we do not ship to Alaska, Hawaii, U.S. Territories, P.O. Boxes, or international addresses.

How much does shipping cost?
We offer Free Standard Shipping on all orders within our coverage area!

How long will it take to get my order?
Most orders are delivered within 7 – 14 business days. Here is the breakdown:

  • Processing Time: 2 – 4 business days to pack your order at our Davenport, IA facility.
  • Shipping Time: 5 – 10 business days depending on your distance from Iowa.
  • Note: Handmade items or bulk orders may require a slightly longer processing time (5-7 days).

Can I track my order?
Yes! Once your order ships, you will receive a confirmation email with a tracking number. Please allow 24-48 hours for the tracking status to update in the carrier’s system.

2. Returns & Exchanges

What is your return policy?
We want you to love your purchase. If you are not satisfied, you may return eligible items within 30 days of delivery.

  • Items must be unused, in original packaging, and include all accessories/manuals.
  • Personalized items, perishable goods, and “Final Sale” items cannot be returned.

Do I have to pay for return shipping?

  • Defective/Wrong Item: No. If the error is ours or the item arrived damaged, we cover the shipping.
  • Change of Mind: Yes. If you are returning an item because you changed your mind, you are responsible for the return shipping costs.

Is there a restocking fee?
Yes, in some cases.

  • Standard returns may be subject to a 15% – 25% restocking fee to cover inspection and repackaging.
  • Large freight items are subject to a mandatory 25% restocking fee.

How do I start a return?
Please email us at [email protected] with your Order Number and the reason for the return. We will provide you with the specific return instructions and the return address.

3. Orders & Payments

Can I cancel or change my order?
We process orders quickly. If you need to make a change or cancel, please email [email protected] immediately.

  • If the order has not yet been processed, we can cancel it for a full refund.
  • If the order has already been packed or shipped, you will need to follow our Return Policy.

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover) and PayPal.

Do you charge sales tax?
Yes, we are required by law to collect sales tax on orders based on the shipping destination. This will be calculated at checkout.

4. Product Information

Why does my order require a “Lead Time”?
Some of our products, particularly handmade items like Rain Chains, require special care and packaging. These may take 5-7 business days to pack before they are shipped. This ensures they arrive to you in perfect condition.

What if my item arrives damaged?
We are so sorry if this happens! Please take photos of the damaged item and the box it came in, and email them to [email protected] immediately. We will arrange for a replacement or refund right away.

5. Contact Us

Still have questions? We are here to help!

  • Email: [email protected]
  • Address: 1140 E 37th St, Davenport, IA 52807, USA
  • Hours: Monday – Friday: 8:00 am – 6:00 pm