Cancellation Policy

At Konedi, we understand that circumstances may change, and you may need to cancel your order. Our cancellation policy is designed to balance flexibility for our customers with efficiency in processing orders.

1. Order Cancellation Window

• You may cancel your order within 24 hours of placing it by contacting our customer service team at [email protected].
• Please include your order number and clearly state your request for cancellation.
• If approved within this timeframe, you will receive a full refund to your original payment method.

2. Processing Time & Limitations

• After 24 hours, your order may already be processed or prepared for shipment. In such cases, cancellation may not be possible.
• If the order has been shipped, cancellation will no longer be available. However, you may follow our Return & Refund Policy once the order has been delivered.

3. Refunds for Canceled Orders

• Approved cancellations within the 24-hour period are eligible for a 100% refund.
• Refunds are processed back to your original method of payment within 8–12 business days, depending on your financial institution.

4. Special & Custom Orders

• Orders for personalized, custom, or made-to-order items may not be eligible for cancellation once placed. Please contact our team for clarification.

5. Order Modifications

• If you wish to make changes such as updating shipping details or modifying items, please contact us immediately at [email protected].
• While we will make every effort to accommodate your request, changes cannot be guaranteed once processing has begun.

6. Customer Support

Our support team is available to assist with cancellations, modifications, or any related concerns.

📧 Email: [email protected]

Thank you for choosing Konedi. We value your trust and look forward to serving you.