Return & Refund Policy

At Konedi, your satisfaction is our priority. If you are not completely happy with your purchase, our return and refund policy is here to help ensure a smooth resolution.

1. Return Period

You have 23 calendar days from the date of delivery to request a return.
After this period, unfortunately, we cannot accept returns or offer refunds.

2. Eligibility for Returns

To qualify for a return:

The item must be unused, in its original condition, and with all original packaging intact.
Proof of purchase (receipt or order confirmation) must be included.
Items not meeting these conditions may not be eligible for a refund.

3. Return Process

Contact us at [email protected] with your order number, the item(s) you wish to return, and your reason for returning.
Our customer service team will review your request and provide return instructions.
Ship the item back as instructed.

4. Shipping Costs for Returns

Customers are responsible for paying return shipping costs.
Shipping fees are non-refundable.
If a refund is approved, the cost of return shipping may be deducted from your refund.

5. Refund Process

Once we receive and inspect your returned item, we will notify you of approval or rejection.
Approved refunds are issued back to your original payment method within 8–12 business days.
Processing times may vary depending on your bank or card provider.

6. Late or Missing Refunds

If you have not received your refund after the processing period:

First, re-check your bank account.
Then contact your credit card company or bank (delays may occur in posting transactions).
If you still do not see your refund, contact us at [email protected].

7. Exchanges

We only replace items if they are defective or damaged.
For exchanges, please email [email protected] and follow the return process.

8. Contact Information

For questions about our Return & Refund Policy:

📧 Email: [email protected]

Thank you for shopping with Konedi. We appreciate your business and look forward to serving you again.