Privacy Policy

At Konedi, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit our website, make a purchase, or interact with our services. We encourage you to read this document carefully to understand our practices and your rights.

1. Scope of This Privacy Policy

This Privacy Policy applies to all interactions you have with Konedi, including when you:

Visit or browse our website;
Register for an account;
Make a purchase or payment;
Contact our customer service team;
Subscribe to our newsletters, promotions, or marketing campaigns.

2. Information We Collect

We may collect the following categories of information:

Personal Information: Your full name, email address, billing and shipping addresses, phone number, and payment details.
Account Information: Login credentials, order history, and preferences saved on your account.
Usage Information: Your IP address, browser type, operating system, device identifiers, pages you visit, and time spent on our website.
Transaction Information: Purchase details, order IDs, payment confirmations, and refunds.
Marketing & Communication Preferences: Your subscription status to newsletters, promotional messages, or surveys.

3. How We Collect Your Information

We obtain information in several ways:

Directly from You: When you place an order, create an account, or contact customer support.
Automatically: Using cookies, analytics tools, and similar technologies to track interactions on our website.
From Third Parties: Payment processors, delivery partners, marketing platforms, and analytics providers.

4. How We Use Your Information

We use your personal information for the following purposes:

Order Fulfillment: Processing payments, shipping products, and managing returns or refunds.
Customer Support: Answering inquiries, handling complaints, and providing assistance.
Service Improvement: Analyzing usage patterns to improve website functionality and product offerings.
Marketing & Communication: Sending updates, promotional offers, and personalized advertising (with your consent where required).
Legal & Compliance: Complying with applicable laws, regulations, and tax obligations.

5. Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties, including:

Service Providers: Payment gateways, shipping carriers, IT service providers, and marketing platforms.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.
Legal Authorities: Where required to comply with legal obligations, enforce our Terms of Service, or protect our rights and safety.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and login sessions;
Analyze website performance and improve user experience;
Provide targeted advertisements tailored to your interests.

You may manage or disable cookies in your browser settings, but some features of our site may not function properly without them.

7. Do Not Track Signals

Currently, our website does not respond to “Do Not Track” signals. However, you may opt-out of certain tracking activities by adjusting your cookie settings or using third-party opt-out tools.

8. Security Measures

We implement industry-standard security measures to protect your personal information, including:

Data encryption during transmission;
Secure servers and firewalls;
Restricted access to sensitive information.

While we take every reasonable step to safeguard your data, please note that no method of online transmission or storage is 100% secure.

9. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law (e.g., for tax, accounting, or compliance purposes).

10. Your Privacy Rights

Depending on your location, you may have the right to:

Access and obtain a copy of your personal data;
Request correction or deletion of your information;
Object to or restrict data processing;
Withdraw consent for marketing communications;
Request data portability.

To exercise your rights, please contact us at [email protected]. We will respond within the timeframes required by applicable data protection laws.

11. International Data Transfers

If you access our services from outside the United States, please note that your data may be transferred to and processed in countries where privacy laws may differ from those in your jurisdiction. We ensure that such transfers comply with applicable legal requirements.

12. Updates to This Policy

We may revise this Privacy Policy from time to time. Significant updates will be communicated by posting a notice on our website and updating the “Last Updated” date below.

Last Updated: September 2025